POWER Engineers helps Akron answer the call for help in the digital age
HAILEY, Idaho (December 1, 2017) — Thanks to an effort led by POWER Engineers Incorporated (POWER), it’s now easier than ever for residents of Akron, Ohio to report cracked sidewalks, street light outages, litter and other nuisances to the city.
The City of Akron introduced its 3-1-1 service call center in 2004 and realized it was time for an upgrade. POWER’s experience in mobile-friendly interactive systems for citizen engagement gave the City a new approach to a common problem. Using Cityworks, POWER’s Asset Management team was able to design a fast, efficient process that allows residents to easily report a variety of issues, check on the status of their requests and receive follow up information about how and when the request is fulfilled.
The move to an online system, located at akronohio.gov/311, allows residents to report concerns directly from their mobile phones or personal computers. The system allows residents to use their phone’s GPS to report the precise location of a concern, and the report is automatically sent to the correct department. The city hopes to eventually deal with upwards of 30 percent of service calls via the online system.
POWER’s Geospatial and Asset Management Solutions group provides experience with industry-leading technologies and a wide range of solutions for electric, gas and water utilities and local governments.